Privacy Policy

SC COROANA PLAZA HOTEL SRL, located in 4 no. Petru Rares Plaza, city Bistrita, county Bistrita Nasaud, hereinafter referred to as Hotel Coroana de Aur,  has taken technical and organizational measures to secure personal data against loss, modification and to eliminate the risks of unauthorizad acces.


Therefore we take all the necessary steps required to process your personal data in accordance with the principles by the applicable data protection law in Romania, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals  with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).


The processing of personal data by  Hotel Coroana de Aur, means any information relating to an identified or identifiable data subject, a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identify.


The processing  of personal data section:

        1. What kind of personal data we process
        2. The way we collect and process personal data
        3. For what purposes and on what basis do we process your personal data
        4. To whom do we forward your personal data
        5. How long do we keep your personal data
        6. What are your rights
        7. Questions and complaints



The data processed by Hotel Coroana de Aur,  includes for example: last name, first name, mailing address, billing address, email address, phone number, information related to your reservation, stay or visit to our hotel; participation in a membership or loyalty program; participation in a contest, sweepstakes, or marketing program; information related to the purchase and receipt of products or services; personal characteristics, nationality, passport number and date and place of issue; payment information, such as your payment card number and other card information, as well as authentication information and other billing and account details associated with mobile billing; guest preferences; marketing and communication preferences; information about vehicles you may bring onto our property; frequent flyer or travel partner program affiliation and member number; hotel, airline and rental car packages booked; groups with which you are associated for stays at hotels.


We do not usually seek sensitive information, unless it is voluntarily offered by you or unless requested under applicable laws or regulations. We can use health data provided by you to better serve you and respond to your particular needs (for example, access for disabled people).



Personal data may be collected on a variety of occasions, including:

      • When filling in the accommodation forms, you give us access to all the personal data mentioned above in order to process your request;
      • When contacting us or send us a request;
      • When benefiting from our services;
      • When making a reservation via e-mail, the on-line accommodation form or directly at the Front Desk;
      • When staying at our hotel;
      • When writing about our hotel, or you give a recommendation or make a complaint about our activity;
      • When participating in our promotions, sweepstakes, and campaigns;
      • When enrolling in our loyalty programs;
      • When making payments for the services we provide, we process information such as  your payment card number and other card information, as well as authentication information and other billing and account details associated with mobile billing.
      • In addition, we collect other personal information in certain cases, such as:
      • When choosing to apply for jobs at Hotel Coroana de Aur, we collect the data you voluntarily choose to provide as part of your application process;
      • When you enter Hotel Coroana de Aur, either as participant in different events or in transit, we can collect personal data such as: image, last name, first name, occupation, etc. through our CCTV system


Sometimes, we collect personal data from third parties, such as tour operators, travel agencies through which you have contracted our services, on-line reservation systems (e.g. Booking, Trivago, etc.).


Personal data you give us about others.

We may collect details about the persons accompanying you, including their names and contact details, in order to meet your requirements or provide you with an appropriate service.  Moreover, if you plan an event with us, we collect information about the guests that are a part of your group or event, data that you provide us with. It’s your responsibility to ensure that the other person is aware that you have done so and that this individual has accepted that we use their personal information as outlined in our Data Protection and Confidentiality Policy.



In general, all the items of information collected are used for the intended purpose, for which you have sent it to us, mentioned at the time of collection or in the privacy policy. We may use your personal data for one of the following purposes:

      • We use certain data in order to process your reservation;
      • We use your contact information to answer your requests;
      • We use the email address you provided us to receive commercial information such as newsletter, promotions, offers, etc., if you have given your consent to that effect;
      • We use the information collected through cookies, pixels or plug-ins to give you an optimized experience when you use our site;
      • We can use your data for statistical purposes to assess the degree of customer satisfaction. Your responses are strictly confidential and will only be used to improve our services. Data is collected and processed through an external application so there will be no connection between your personal data and your answers through these questionnaires.


Failure to provide personal information when requested will result in our inability to include you in certain promotional activities, or to have no access or have limited access to our services or personalized offers. Moreover, you may not be able to have access to certain special services and offers. For example, if you refuse to share your email address, you will not be able to receive any newsletters and you will not be able to contact us via the form on our website.



We guarantee that your personal data will not be sold or leased to other persons or entities, so that it can be used by other companies without your consent. However, we will be able to communicate your data to third parties to ensure that you benefit from our services, such as service providers that provide website functionality, marketing agents that provide newsletter, travel agencies, reservation platforms, transportation companies that provide airport transfer, taxi companies, authorities, or public institutions to fulfill legal obligations etc.


We oblige ourselves to reveal or give the minimum amount of information to third parties in order for you to have access to the requested services.



We retain personal information about you for the period necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law. We retain personal information collected in order to fulfill guest reservations for seven years after the stay is completed. We retain other personal information for shorter periods of time if possible and if permitted by law.


We retain other personal information for shorter periods of time if possible and if permitted by law. We will destroy your personal information as early as practicable and in a way that the information may not be restored or reconstructed.



Please note that, as a data subject, pursuant to the EU GDPR, you have the following rights in connection with the processing of your personal data:

        1. The right of access to your personal data: the right to obtain a confirmation that your personal data is being processed or not, and, if so, access to that data.
        2. The right to rectification: the right to request the Data Operator and to obtain in a reasonable amount of time, the rectification of inaccurate personal data that concerns you and / or to obtain the completion of your personal data that is incomplete.
        3. The right to deletion (“the right to be forgotten”): the right to obtain the deletion of personal data concerning you without undue delay
        4. The right to object processing: the right to obtain restriction of processing in certain cases
        5. The right to data portability: the right to receive personal information concerning your person and to forward it to other operators .
        6. The right to opposition: the right to oppose at any time the processing of personal data concerning your person .
        7. The right not to be the subject of a decision based solely on automatic processing, including the creation of profiles, which produces legal effects concerning your person or affecting you significantly.
        8. The right to complain to the National Personal Data Processing Supervisory (Autoritarea Națională de Supraveghere a Prelucrării Datelor cu Caracted Personal, “ANSPDCP”) if you believe your data has not been processed in accordance with the law.



In order to exercise the above mentioned rights, please send us your written request at the following address: e-mail: or to the postal address: Bistrita-Nasaud county, Bistrita city, no. 4, street Petru Rares Plaza.



This privacy policy may change in accordance with changes to data policy legislation or changes to our services or organizational arrangements. If we make any material changes to this, we will publish the revised policy on our homepage. If we make significant changes that will impact your rights and freedoms (for example, when we start processing your personal data for purposes other than those specified above), we will contact you before you begin this processing.


The use of the internet services provided by Hotel Coroana de Aur is subject to the terms of use and privacy policy of Internet providers. You can access these terms and policies by using the links on the service’s login page or by visiting the Internet provider’s website.



Our site contains links to third-party sites. Please note that we do not assume any responsibility for the collection, use, storage, sharing or disclosure of such data or information by such third parties. If you use or provide information on third-party sites, the terms and privacy policy of those sites apply.


The use of the internet services provided by Hotel Coroana de Aur is subject to the terms of use and privacy policy of Internet providers. You can access these terms and policies by using the links on the service’s login page or by visiting the Internet provider’s website.